Client Comment

	The service was excellent and friendly which is great when you are so ill. Thank you
Mrs H, Benfleet (July 2010)

	I would recommend Compass to anyone as I was looked after very well. Thank you very much.
Mr B, Leeds. (July 2010)

	The service I received was first class. As you can imagine it was difficult enough dealing with having cancer and I thought making a claim would be stressful, but you made it easy for me to cope with, and everyone was very helpful. Thank you.
Mrs F, Somerset (July 2010)

	I thought you handled my claim very well and your service was second to none. There was times that I had to ring up and I thought that your staff had a very good telephone manner.
Mr H, Bringsty (June 2010)

	I was treat with respect and tact throughout my claim and always felt there was somebody to help if I rang with a query
Mrs W, Camborne. (June 2010)

	Thank you for your help today - when going through such a long term illness any such help is greatly appreciated.
Mr R, Filey (May 2010)

	Meanwhile could I take this opportunity to thank you for dealing with my claim in a courteous and professional manner.
Mr L Brentwood, (May 2010).

	Firstly I am pleased that I took up the income protection plan with your company whilst I was in work. Secondly it has been a great help to me financially through my accident at work as I am unlikely to work again. The money I received from your company has helped me through difficult times. Thank you again for all the help and advice about my claim.
Mr J from Merthyr Tydfil (January 2010)

	Thank you for your courteous and attentive service during a difficult time. The direct transfers to my bank during the post strike were really helpful.
Mr G from Newtownabbey (January 2010).

	I was very pleased with the handling of my claim. Response from your company every step of the way was rapid and efficient. The claim process was easy to follow given the directions that came with the correspondence.
Ms C from Barrow-in-Furness (February 2010)

	Very helpful claims handlers, easy process and good communication throughout my claim. I received information and help whenever I needed it and would be happy to recommend your company.
Mr B from Great Yarmouth (February 2010)

	May I sincerely thank you and your colleagues and your company for the seamless completion of my claim. I can honestly say that the payments received have made the transition from full time employment to medical retirement a less painful experience
Mr R from Shrewsbury (November 2009)

	Thank you Compass for your financial support. Don’t know what I would have done without your help
Mr P from Winchester (November 2009)

	May I take this opportunity to thank you for all your assistance during this period of my life in which this policy has ensured that a relatively normal life for me and my family could continue in a time of unexpected redundancy.
Mrs B from Yarmouth. (October 2009)

	I want to thank you and all your team for the supportive way you dealt with my claim. I was diagnosed with breast cancer two years ago and subsequently submitted a claim. From the outset I was impressed by the way in which you and team took an enormous amount of pressure off me by making the process simple and straight forward. Any queries were answered immediately and you were very patient when my doctors were slow in returning information. Could you please pass on my thanks, the way you handled my claim really did make a difference.
Mrs H from Glasgow (October 2009)

	Thank you for supporting me throughout this ordeal, and I have wasted no time informing friends how good Compass has responded, and I hope as a result you have been able to attract new customers.
Mr P from Winchester (August 2009)

	Thank you for all the help you have given to me, without this I honestly don't know how I would have managed through this most difficult time of my life.
Mr H from Oldham (May 2009)

	Very good now - spot on the way they are doing things. David sends me a monthly form which I fill out and send back so it is very efficient. David and Lucy are very good.
Mr R from Swansea (January 2009)

	Thank you for all the help over the years - I am so grateful and you've done a really wonderful job.
Mrs E from Newcastle under Lyme (January 2009)

	I would like to take this opportunity to thank you so much for all the help and support you have given me throughout my cancer, you certainly made things a lot easier for me. I found some companies to be very unsympathetic towards me whereas Compass has always treated me with respect and empathy.
Mrs H of Northampton (July 2008)

	Thank you so much for sorting out the matters on the above policy. I appreciate that your company dealt with this with such urgency. I was surprised by your generous gift, I am very grateful. Thank you again for your kindness.
Mrs C from Newtownabbey (November 2007)

	Could I please take this opportunity to say thank you to all the people with whom I've had dealings both over the telephone and on a personal basis. I have found all of them extremely helpful, professional and understanding my predicament. Without your Company's help I would have lost everything. Once again, Thank You."
Mr L from Huddersfield (September 2007)

	Thank you for all the help I have received over the last twelve months.
Mrs L from Bath (June 2007)

	Just to say thank you so much for agreeing to process the above claim despite the late submission. I cannot begin to convey my gratitude.
Mrs D from Lincoln (January 2007)

	I would also like to say that Sapient HR Consulting, the outplacement support service provided by you was very beneficial in my search for employment, in respect of CV updating, interview techniques, advice and general communication.
Mr G from West Sussex (January 2007)

	In addition I would like to express my thanks for the assistance you have given me while I have been off work.
Mr Y from Caithness (December 2006)

	I can only say that everyone I have spoken to or had contact with has been most helpful and professional.
Mr L from Huddersfield (October 2006)

	I would like to thank you for your fast response to my claim.
Mr W from Coventry (January 2006)

	Thank you for your prompt attention to this matter and for doing everything that you said you would - you wouldn't believe how unusual this is - especially with insurance companies.
Mr J from Inverness (December 2005)

These are all actual comments received from people insured or administered through Compass Underwriting Ltd.

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