Commercial Property Claims

Claims Proceedure

If you need to make a claim under sections 1 – 9 of this policy please contact your Professional Insurance Adviser or call us on 0845 271 1300. (For commercial legal protection – see separate claim section)

To ensure we maintain a high quality service, we may monitor or record telephone calls.

From the moment you or your professional adviser calls, we will take full responsibility for dealing with your claim. When you telephone please ensure you have your policy number and details of the claim to hand.

We will:
• confirm whether the event is insured
• if necessary, arrange for a loss adjuster to contact you
• give you advice on how your claim will be dealt with and any excess you may have to pay.

In most cases you will need to complete a claim form.
If we cannot settle immediately, your claim will be under the personal control of a nominated claims handler who will manage the whole claim and will act as your point of contact.
We will give you regular progress reports and settle your claim as fairly and promptly as possible.

Customers with a disability
In accordance with the Disability Discrimination Act 1995 we are able to provide, upon request, a text phone facility, audio tapes, large print and Braille documentation. Please advise us if you require any of these services, by calling 0845 271 1300, so that these services can be provided in order that we communicate in an appropriate manner.